Returns Policy

Returns Policy

1. Returning your YR Studio Bed, YR Original Folding Bed and YR Original Bed
   You may request a return within 14 days of delivery for change of mind. Refunds for change of mind returns will be processed once the product is returned in its original, resalable condition. Please note, we do not offer exchanges for change of mind. If your equipment is faulty or does not meet consumer guarantees under the Australian Consumer Law (ACL), different return rights apply, please see our consumer warranty terms for details.
   
   
2. Consumer Guarantees
   Our products come with consumer guarantees under the ACL that cannot be excluded. If the goods fail to meet a consumer guarantee (e.g., they are faulty, damaged, or not as described), you are entitled to a repair, replacement, or refund regardless of any change-of-mind policy.
   
   
3. Shipping and Return Costs
   • If the return is due to a failure to meet a consumer guarantee (i.e., a fault covered under the ACL), we will cover reasonable return shipping costs and arrange for collection or provide a prepaid return label.
   • If you are returning the product due to a change of mind, you are responsible for the cost of return shipping.
   • We do not refund any original delivery or shipping charges paid unless required by law.
   
   
4. Condition of Returned Goods
   Products returned must be in a condition suitable for resale, with all original parts, packaging, and accessories included. If the product is returned damaged, missing parts, or shows signs of misuse, we may:
   • Refuse the refund or exchange; or
   • Deduct reasonable costs to repair or replace missing/damaged parts from your refund.
   
   
5. Restocking Fees and Discretionary Rights
   We do not charge restocking fees on returns. Any refusal of a refund or exchange will be based on whether the goods meet the consumer guarantees under the ACL and not at our sole discretion.
   
   
6. Returning Accessories and Activewear
   Accessories, activewear, and other personal items may be returned or exchanged within 14 days of purchase if they are in original condition with tags and packaging. Please note:
   • Items that have been worn, used, or altered may still be eligible for return or exchange if they fail to meet consumer guarantees.
   • Sale or marked-down items may also be eligible for return if they do not meet consumer guarantees. Return shipping costs for change of mind on these items are the customer’s responsibility, and a prepaid return label will not be provided.
   
   
7. How to Initiate a Return or Exchange
   To start a return or exchange, please contact us at hello@yourreformer.com.au with the following information:
   • Reason for return or exchange
   • Photos of the product (if applicable)
   • Order number Once your return or exchange is approved, we will provide you with instructions and, where applicable, a prepaid return label.
   
   
8. Liability for Lost Packages
   We are not responsible for packages lost in transit if no tracking or proof of postage is provided by the customer.
   
   
9. Summary of Your Rights
   Under the ACL, you have the right to:
   • A repair, replacement, or refund if the goods are faulty or do not meet consumer guarantees, regardless of change-of-mind policies.
   • Return goods at no cost to you if the goods fail to meet a consumer guarantee.
   
   If you have any questions about your rights or this policy, please contact us at hello@yourreformer.com.au.