Returns Policy
RETURNING YOUR STUDIO, ORIGINAL FOLDING AND ORIGINAL BED
If you are not satisfied with your Studio Bed, Original Folding Bed and Original Bed you can request a return within 14 days after your delivery. Your Reformer does not offer exchange on for change of mind.
Your Reformer’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our Limited Studio Bed, Original Folding Bed and Original Bed Warranty
Because of the size and weight of our fitness equipment, we do not offer a refund for any shipping or delivery charges that you may have paid to receive your Studio Bed, Original Folding Bed and Original Bed. Returns will be charged an additional return shipping fee of $250 or more either the Studio Bed, Original Folding Bed and Original Bed.
If your Studio Bed, Original Folding Bed and Original Bed is returned in damaged condition, with missing parts, or otherwise has signs of abuse, Your Reformer reserves the right to refuse a refund or to charge additional restocking fees, at Your Reformer’s sole discretion.
If your Studio Bed, Original Folding Bed and Original Bed is returned in damaged condition or with missing parts, you may be charged an additional restocking fee
To initiate a return, please contact us at hello@yourreformer.com.au and include:
- Reason for return
- Photos of reformer bed and essentials pack (if applicable)
- Order number
EXCHANGING OR RETURNING YOUR ACCESSORIES OR ACTIVEWEAR
The following merchandise may not be returned or exchanged if they have been worn, used, or purchased marked down/sale item, or gifts with purchase:
- Activewear
- Socks
- Accessories
- Drink Bottles
- Mats
- Towels
All other returns or exchanges must be requested within 14 days of purchase and must be shipped in the original packaging with tags. Your Reformer is not responsible for packages lost in transit without proof of tracking. A $10 return shipping fee will be deducted from your refund amount or payable prior to your exchange item(s) being shipped. Refunds for purchases will be credited back to the original payment method only once return is received and approved.
To initiate a return or exchange, please complete a request at the below link. Once approved, a label will be emailed to you adhere to your package.