About us:
We’re a fast-growing global brand at the intersection of reformer Pilates and digital fitness, empowering people worldwide through beautifully designed equipment and innovative on-demand solutions. As we expand into new markets, delivering exceptional customer experiences is at the heart of our success.

About the role:
We are seeking a dynamic and strategic Head of Customer Experience to lead our Commercial Account Management and DTC (Direct-to-Consumer) Customer Service teams across all regions.

This role is instrumental in ensuring the delivery of our brand promise and unique service proposition- providing exceptional, responsive, and empowering customer experiences that turn customers into raving fans. The role is full time and we are flexible to work with successful candidates location between working remotely and at our Mornington HQ, this will be case by case dependent on candidates location.

Key Responsibilities, but not limited to:

• Lead and motivate the Commercial Account Management and DTC Customer Service teams, including outsourced support personnel (technical support and customer support).
• Develop and execute a world-class customer experience strategy aligned with brand values and business goals.
• Cultivate a culture of optimism, ownership, and customer-first thinking, even during peak periods.
• Ensure all communications- written, verbal, and digital- adhere to our brand tone of voice and reflect our commitment to professionalism, empathy, and energy.
• Monitor and coach team interactions to maintain brand consistency and customer satisfaction.
• Drive high performance across all touchpoints, ensuring responsiveness, empathy, and solution-oriented service.
• Champion customer journey improvements and continuous refinement of experience across channels.
• Proactively identify customer pain points and implement long-term fixes that enhance satisfaction and loyalty.
• Oversee support for commercial client, ensuring they are proactively equipped to implement new solutions, including reformers and software platforms.
• Ensure technical documentation, onboarding resources, and proactive outreach are well-managed.
• Serve as a key liaison between customer teams and internal departments (e.g. Product, Sales, Logistics) to streamline commercial rollouts.
• Use insights from frontline service to influence product evolution and marketing decisions.
• Possess a strong understanding of our product suite- including equipment and software- to confidently support issue resolution.
• Empower teams (in-house and outsourced) with up-to-date knowledge and resources to troubleshoot effectively and escalate appropriately.
• Build a robust learning and development framework for customer-facing teams.
• Schedule and lead regular training sessions focused on product knowledge, communication, system proficiency, and customer-centricity.
• Keep the team informed on product updates, operational changes, and brand initiatives to maintain service excellence.
• Work cross-functionally with Operations to align support capability with supply chain timelines, delivery coordination, and setup logistics.
• Apply an understanding of operational workflows to anticipate potential customer friction points and proactively plan resolutions.

Requirements & Experience:

• 7+ years in customer experience, account management, or service leadership.
• Experience managing both in-house and offshore support teams.
• Background in technically complex products or solutions preferred.
• Leadership in fast-paced, high-growth environments.
• Technical curiosity and fluency in support technology.
• Excellent communicator, empathetic and clear under pressure.
• Strategic and hands-on operator who leads from the front.

Desirable:

• Experience in wellness, fitness, or tech-hardware/software integration.
• Proficiency in CRM and support platforms like Zendesk, Salesforce, Intercom.

Operating in a high-pressure, high-volume environment, the successful candidate will be calm under pressure, inspiring, and solutions-oriented. They must ensure consistent brand representation, upskill teams regularly, and oversee both internal and outsourced support operations.

Why Join Us?

• Be part of a mission-led business transforming lives through movement.
• Lead a global customer function that directly impacts brand love and revenue growth.
• Work with passionate, values-driven people in an energising environment.

If you are passionate about customer experience, leading & Inspiring a team we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

About Us:

Your Reformer is an exciting new brand to the US, delivering the reformer pilates studio experience to clients in their homes but more importantly for this role, across commercial settings in the fitness, wellness and corporate space. We are innovative in our approach offering a suite of software called ReformerPro, alongside our elite range of commercial reformer beds.

About the role:

We are seeking a full time Commercial Business Development to join our US Anaheim office. You will have the ability to work autonomously, liaising with Commercial team in AU & US in generating new business for Your Reformer in allocated commercial vertical industries, as well as to support showroom bookings and lead overflow.

You will also be charged with supporting Your Reformer’s wholesale and digital leads too. You will be responsible for developing strong client relationships through effective communication in all aspects of the sales process including negotiation and closings.

Key Responsibilities, but not limited to:

• Implement effective sales strategies and processes as part of the commercial marketing calendar
• Negotiate and close agreements with commercial customers
• Liaise with marketing, communications and logistics to ensure brand consistency
• Stay up to date with new product launches
• Business development activities to build prospect database and increase brand/product awareness
• Host show room appointments for commercial prospects
• Follow up, and provide proposals for incoming commercial leads
• Monitor commercial customer feedback and provide suggestions for process/product improvements
• Nurture customer relationships, in particular wholesale customers for the purpose of encouraging replenishment purchases, education on new product launches, as well as any other upsell opportunities
• Liaise with finance with regards to invoices and payments, as well as logistics with regards to deliveries and installations
• Travel when required for conferences, or key account/prospect meetings
• Ensure pipedrive and any other sales/lead software systems are maintained up to date and effective

About your Skill-Set & Experience

• 2+ years experience in working in a similiar Commercial Sales/BD role
• Excellent interpersonal skills & Autonomous
• Passionate and enthusiastic about the brand and expansion plans
• Keen learner and thorough with product knowledge
• Exceptional time management skills and attention to detail
• Strong negotiation skills
• The ability to think on your feet
• High level of professionalism

Preferred Industry Experience

We are specifically seeking candidates who have prior experience in the fitness industry, gyms, or equipment sales. Familiarity with commercial fitness environments, gym equipment procurement, or wellness facility fit-outs will be highly regarded and is considered a strong asset for this role.

Why Join Us?

• Be part of a mission-led business transforming lives through movement.
• Work with passionate, values-driven people in an energising environment.
• Collaborative and innovative work environment with room for career growth.
• Access to our premium Pilates equipment and digital fitness platform.

If you are passionate about naturing commercial customers, driven and have a passion for the health and fitness sector, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

About us:

We are a fast-growing global brand at the intersection of reformer Pilates and digital fitness, empowering people around the world with beautifully designed equipment and innovative on-demand solutions. At the heart of our growth is compelling storytelling- and we know that powerful content is what connects our brand to our community.

As we expand our reach across social platforms and new markets, we’re looking for a creative and socially savvy Content Editor & Social Media Assistant to join our Marketing Team.

About the role:

We are seeking a full time hybrid Video Content Editor & Social Media Assistant, to work closely with our Brand and Social Manager to develop, produce, and deliver standout video content. You’ll play a key role in maintaining brand consistency, organising shoot logistics, and managing digital assets- all while keeping your finger firmly on the pulse of the latest social trends.

Key Responsibilities, but not limited to:

Content Creation & Editing

• Edit short-form video content for TikTok, Instagram Reels, Pinterest, and YouTube Shorts
• Produce long-form content for YouTube and promotional campaigns
• Create engaging video ads for paid campaigns with high attention to detail
• Animate text and graphics to elevate content

Digital Asset & Brand Folder Management

• Organise and maintain video assets and brand folders across platforms (Dropbox, DAM systems)
• Ensure all assets are clearly named, tagged, and accessible

Shoot Coordination & Support

• Assist with planning, booking, and running content shoots
• Manage logistics (locations, talent, equipment) and prepare detailed shoot documentation
• Capture content as needed and support creative direction on set

Social Media Support

• Assist with content planning, trend research, scheduling, and publishing
• Own the content calendar and contribute to engagement and performance reports
• Develop platform-specific strategies for TikTok, Pinterest, and YouTube Shorts

Requirements & Qualifications:

• Proven experience editing video content for social platforms
• Skilled in Adobe Premiere Pro, After Effects, Final Cut Pro, CapCut or similar tools
• Strong animation and text graphics skills
• Understanding of TikTok, Instagram Reels, Pinterest, and YouTube best practices
• Excellent organisation and time management skills
• Ability to juggle multiple projects and work independently
• Experience working on content or commercial shoots (preferred)
• Bonus: Experience with AI video/image tools

Why Join Us?:

• Work with a dynamic, high-growth company in the health & wellness industry.
• Gain hands-on experience in email marketing for a global audience across multiple regions.
• Collaborative and innovative work environment with room for career growth.
• Access to our premium Pilates equipment and digital fitness platform.

If you are passionate about content, love staying ahead of trends, and want to make an impact through storytelling, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

Your Reformer is a dynamic and rapidly growing brand, bringing the reformer Pilates studio experience directly into clients’ homes and now expanding into commercial fitness and wellness spaces. With innovation at the heart of everything we do, we’re not just redefining how Pilates is accessed—we’re scaling globally with bold ambition.

We are searching for a full time Commercial Business Development- International to join our team! The role will work closely with the Head of International Partnerships in generating new business for Your Reformer internationally in commercial vertical industries and lead overflow. You will also be charged with supporting Your Reformer’s wholesale customer account support. You will be responsible for developing strong client relationships through effective communication in all aspects of the sales process including negotiation and closings.

We are looking to have this role on the ground to support our UK/European growth, therefore would love to find a candidate to work fully remotely in the UK but open to other European locations.

Key Responsibilities, but not limited to:

• Implement effective sales strategies and processes as part of the commercial marketing calendar
• Negotiate and close agreements with commercial customers
• Liaise with marketing, communications and logistics to ensure brand consistency
• Stay up to date with new product launches
• Business development activities to build prospect database and increase brand/product awareness
• Follow up, and provide proposals for incoming commercial leads (excluding accounts deemed within Head of Commercial Sales verticals)
• Monitor commercial customer feedback and provide suggestions for process/product improvements
• Nurture customer relationships, in particular wholesale customers for the purpose of encouraging replenishment purchases, education on new product launches, as well as any other upsell opportunities
• Liaise with finance with regards to invoices and payments, as well as logistics with regards to deliveries and installations
• Support Head of International Partnerships with any overflow of leads
• Travel when required for conferences, expos, or key account/prospect meetings
• Ensure pipedrive and any other sales/lead software systems are maintained up to date and effective
  

Requirements & Qualifications:

• Excellent interpersonal skills & Autonomous
• Passionate and enthusiastic about the brand and expansion plans
• Keen learner and thorough with product knowledge
• Exceptional time management skills and attention to detail
• Strong negotiation skills & ability to think on your feet
• High level of professionalism & driven
• 2+ years of experience in a Business Development role, preferably within fitness/health industry or fast paced environment.
• Proven experience sales/lead software systems, Pipedrive is a bonus!

Preferred Industry Experience

We are specifically seeking candidates who have prior experience in the fitness industry, gyms, or equipment sales. Familiarity with commercial fitness environments, gym equipment procurement, or wellness facility fit-outs will be highly regarded and is considered a strong asset for this role.

Why Join Us?

• Work with a dynamic, high-growth company in the health & wellness industry.
• Gain hands-on experience in email marketing for a global audience across multiple regions.
• Collaborative and innovative work environment with room for career growth.
• Access to our premium Pilates equipment and digital fitness platform.
• Flexible remote working environment but still feel connected to the brand & team!

If you are passionate about naturing commercial customers, driven and have a passion for the health and fitness sector, we would love to hear from you! Please apply, or email us at people.culture@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.