Your Reformer | Melbourne, Victoria, Australia (Hybrid)

About Your Reformer

Your Reformer is one of Australia's leading Pilates reformer brands, supplying premium reformers to studios, wellness operators, and commercial partners across Australia and beyond.

As we continue to expand globally, we're looking for a Content Videographer & Editor to help tell the stories behind our B2B channel - showcasing studio success, customer outcomes, industry partnerships, product innovation, and the people building thriving Pilates businesses with Your Reformer.

This is an opportunity to create content that directly supports brand awareness, lead generation, sales conversations, and commercial growth.

The Role

We're hiring a creative and commercially minded Content Videographer & Editor - B2B to own the production of video content across our B2B marketing and sales channels.

Working closely with our Sales, Marketing, and Product teams, you'll create content that helps attract, engage, and convert studio owners, commercial buyers, distributors, and industry partners.

From customer success stories and product demonstrations to trade show content, educational resources, and campaign assets, you'll be responsible for bringing the Your Reformer story to life through compelling visual content.

This role is full-time and hybrid, based out of our HQ in Mornington, VIC. We are open to considering candidates wider Melbourne based and/or Part Time.

What You'll Do:

B2B Content Production

• Plan, film, and edit video content that supports lead generation, brand awareness, and commercial growth.
• Produce customer success stories, studio spotlights, testimonials, and case studies.
• Create product demonstrations, educational content, installation walkthroughs, and training resources.
• Capture content featuring studio owners, instructors, distributors, and commercial partners.
• Film content at customer locations, trade shows, events, product launches, and company initiatives.

Sales & Marketing Content

• Create content for paid advertising, email marketing, landing pages, social media, and sales enablement.
• Develop short-form and long-form video content tailored to different stages of the customer journey.
• Support key account opportunities with tailored video content where required.
• Repurpose content into multiple formats to maximise reach and performance across channels.

Video Editing & Post Production

• Edit content into polished, professional, on-brand assets.
• Create platform-specific versions for LinkedIn, Meta, YouTube, website, and email campaigns.
• Incorporate captions, motion graphics, music, and visual enhancements.
• Manage projects from concept through to final delivery.

Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Product, and Customer Experience teams to identify content opportunities.
• Translate business objectives into engaging visual storytelling.
• Contribute creative ideas that support campaign goals and commercial outcomes.
• Stay up to date with content trends, video formats, and best practices in B2B marketing.

Asset Management

• Maintain organised footage libraries and project files.
• Manage content archives and reusable assets.
• Ensure consistency across all content and alignment with brand guidelines.

What We're Looking For

Must-Have

• 2+ years' experience in videography, content creation, or video production.
• Strong portfolio showcasing commercial, marketing, or brand content.
• Proficiency in Adobe Premiere Pro and Adobe Creative Suite.
• Experience filming with professional camera, lighting, and audio equipment.
• Strong storytelling skills and an understanding of content that engages professional audiences.
• Ability to manage multiple projects and competing deadlines.
• Strong attention to detail and project management skills.
• Comfortable working across both strategic planning and hands-on execution.

Bonus Points

• Experience creating content for B2B brands.
• Experience within fitness, wellness, franchising, hospitality, or commercial equipment industries.
• Motion graphics and animation experience (After Effects).
• Photography experience.
• Understanding of paid social advertising and content performance metrics.
• Experience capturing content at live events, trade shows, or customer locations.

Why Join Your Reformer?

• Play a key role in shaping the content strategy of a growing global brand.
• Create content that directly influences sales and business growth.
• Work closely with commercial teams and customers across Australia and internationally.
• Hybrid working environment based on the Mornington Peninsula.
• Staff discounts and team perks.
• Opportunity to grow with a fast-paced and ambitious business.

If you're passionate about visual storytelling, love creating content with commercial impact, and enjoy bringing customer success stories to life, we'd love to hear from you.

Apply via the link below or send your resume and portfolio to careers@yourreformer.com.au

About us
Your Reformer is a fast-growing fitness and lifestyle brand operating across direct-to-consumer and business markets in Australia, New Zealand, the United States, and international markets. As we scale rapidly, we are focused on building robust operational foundations to support sustainable growth across our product streams and markets

As an Operations Executive, you will manage the operational processes within a defined stream. This is a hands-on, process-focused role dedicated to operational excellence and seamless execution. You will be responsible for the day-to-day operational delivery within your stream, coordinating systems, managing workflows, and ensuring processes run smoothly across all markets.

The ideal candidate is an analytical, proactive problem-solver who thrives in a fast-paced environment, excels at cross-functional collaboration, and focuses relentlessly on process optimisation and reliable outcomes.

This role is full time hybrid, based out of our Mornington HQ with a mix of WFH days.

Core mission

You are someone who naturally investigates why a process broke, identifies who it impacted, and designs systemic solutions to ensure it doesn’t happen again.

Key responsibilities

• Process delivery: Manage and maintain the day-to-day operational workflows within your stream, from initiation through to operationally live status.
• Onboarding & lifecycle: Manage operational onboarding and lifecycle processes for customers and partners across AU, NZ, US, and international markets, including any local compliance requirements and in-timezone support where needed.
• Operational support: Provide dedicated operational and process support across the product and service suite within your stream.
• Process improvement & design: Map, analyse, and optimise workflows; identify system bottlenecks and implement process improvements across core business systems.
• Cross-functional coordination: Partner closely with Sales, Finance, Logistics, and Technology teams to resolve operational escalation points and align account and operational needs with workflows.
• Documentation & SOPs: Maintain clear, concise process documentation and standard operating procedures, keeping them current as processes evolve.

Qualifications & experience

• Experience: 3–5+ years of experience in operations, account operations, or operational project management within an eCommerce, SaaS, or high-growth retail environment.
• Systems expertise: Strong proficiency working across CRM and ERP systems, with experience in platforms such as HubSpot and/or NetSuite highly preferred.
• Problem-solving & autonomy: Proven track record of independent decision-making and resolving complex operational incidents under minimal supervision, including out-of-hours coordination for international markets where required.
• Communication: Exceptional written and verbal communication skills, with a demonstrated ability to draft clear, concise process documentation and briefs for asynchronous, remote teams.
• Collaboration: Strong cross-functional capability, with experience acting as a bridge between finance, logistics, sales, and technical teams.

Bonus points for:

• Direct exposure to multi-market, distributor, wholesale, or global supply chain workflows.
• Familiarity with product activation, licensing structures, or subscription management frameworks.

Apply via the link or email application/CV directly to careers@yourreformer.com.au

Your Reformer is a fast-growing global brand in the reformer Pilates space, selling machines, accessories, software products, and education to customers around the world. With a strong digital-first presence and a passionate customer base, we operate across ecommerce, ERP, and CRM platforms to deliver a seamless experience at scale. 

As we continue to grow, operational excellence is everything. This role sits at the intersection of our systems, data, and people - keeping things running cleanly so every team can perform at their best. 

About The Role 

The Business Support Analyst is a critical operational role responsible for maintaining the health and performance of our core business systems. You will be the go-to person for system error triage, reporting, process documentation, and new team member onboarding - working across Shopify, NetSuite, and HubSpot on a daily basis. 

This is a generalist systems role suited to someone who is equally comfortable investigating a NetSuite sync error, building a reporting dashboard, and walking a new hire through platform access. You will work closely with both the tech team and the operations team, sitting at the centre of how the business runs. 

This role is a full time hyrbid role, with a mix of days from home and in our Mornington HQ for collaboration with team.

Key Responsibilities:

System Error Management & Issue Resolution 

• Monitor, triage, and resolve system errors across Shopify, NetSuite, and HubSpot and other business systems 
• Investigate root causes and implement or escalate fixes as appropriate 
• Maintain an error log and resolution tracker to identify patterns and prevent recurrence 
• Liaise with platform vendors and internal dev/tech team for complex issues 

Reporting & Data Integrity 

• Build, maintain, and distribute operational and business performance reports 
• Ensure data consistency across systems — flag and resolve discrepancies between platforms 
• Support commercial and ops teams with ad hoc reporting requests 
• Contribute to the development of dashboards and self-serve reporting tools 

System Updates & Process Changes 

• Coordinate and document system configuration updates and platform changes 
• Create and maintain SOPs, process maps, and change logs 
• Support the rollout of new features, integrations, or workflows across the business 
• Identify process inefficiencies and recommend improvements 

New Team Member Setup & Onboarding 

• Manage platform access provisioning for all new starters across Shopify, NetSuite, HubSpot, and other tools 
• Prepare onboarding documentation and system training guides 
• Ensure offboarding access removal is completed accurately and promptly 
• Continuously improve the onboarding experience as the team scales 

Cross-Functional Support 

• Act as a connector between the tech team and operations team on system-related matters 
• Support project delivery for operational improvement initiatives 
• Provide day-to-day system guidance to team members across the business 

What We're Looking For:

Essential 

• 3–4 years experience in a business analyst, systems support, or operations analyst role 
• Hands-on experience with at least one of: Shopify, NetSuite, or HubSpot 
• Strong analytical and problem-solving skills - comfortable diagnosing system issues 
• High attention to detail and data accuracy 
• Clear communicator who can translate technical issues for non-technical stakeholders 
• Self-directed and organised - able to manage multiple priorities across a 5-day week 
• Comfortable working both independently and cross-functionally 

Highly Regarded 

• Experience across more than one of: Shopify, NetSuite, HubSpot 
• Background in ecommerce, retail, or SaaS businesses 
• Experience building reports or dashboards (e.g. Looker, Power BI, native platform reporting) 
• Familiarity with access management and onboarding workflows 
• Exposure to process documentation and SOP creation 

If this sounds like the right opportunity for you, we’d love to hear from you!

Please apply via the link below or send your CV and a short cover letter to our careers inbox at careers@yourreformer.com.au.

We can’t wait to learn more about you!