About Us

Your Reformer is a global leader in Pilates reformer manufacturing and virtual fitness technology, serving both commercial and residential clients across Australia, New Zealand, the United States, and other international markets. As we continue to scale, our commitment to operational excellence requires a dynamic and systems-oriented logistics leader to drive consistent, scalable processes across global logistics functions.

About The Role
The Logistics Operations plays a pivotal role in developing and optimizing the operational logistics backbone of Your Reformer’s global supply chain. This position is dedicated to streamlining and improving logistics systems, workflows, and inter-regional coordination, ensuring a seamless experience from manufacturing partners to end customers and distributors. The role is full time and will work hybrid from our Mornington Peninsula HQ and flexible to work from home.

The role will work closely with the Inventory Manager, broader Operations team, and key stakeholders across Sales, Commercial, and Product to enhance logistics performance, facilitate change initiatives, and manage cross-border logistics integrations across B2B and B2C markets.

Key Responsibilities:

Global Workflow & Systems Optimization

• Lead the development, documentation, and implementation of best-practice logistics workflows across AU, NZ, USA, and global distributor regions.
• Collaborate with internal and external stakeholders (including 3PLs and last-mile carriers) to ensure logistics processes are harmonized and customer-focused across borders.
• Identify and implement new tools, integrations, and system improvements to optimize logistics visibility, reporting, and efficiency.
• Coordinate global onboarding of logistics software and integrations, including shipping tools, barcode scanners, label printing, and digital kiosks.
• Standardize logistics workflows to support consistent and efficient operations across warehouses, partners, and regions.

Key Accounts & Distributor Logistics Support

• Serve as a logistics liaison for key commercial accounts and distributors, ensuring their unique needs are supported through tailored logistics workflows.
• Collaborate with the Commercial team to forecast and coordinate high-volume or time-sensitive orders.
• Support onboarding and setup of new distributor regions, aligning on documentation, system use, and customer experience standards.
• Operational Support & Cross-Functional Collaboration
• Work closely with the broader Operations team (including Inventory, Warehouse, Product, and Customer Support functions) to ensure end-to-end logistics alignment.
• Participate in weekly planning and operational syncs to align on inventory availability, dispatch timelines, and customer requirements.
• Support the Product and Digital teams on hardware fulfillment, packaging, and setup logistics, particularly for new market launches or major rollouts.

Systems Rollout & Change Management

• Provide structured support for the review, testing, and implementation of new logistics and operations systems (e.g. ERP updates, shipping partner integrations).
• Facilitate user training, documentation, and troubleshooting during system rollouts.
• Lead change management initiatives that impact logistics workflows, ensuring clear communication, stakeholder engagement, and minimal operational disruption.

Continuous Improvement & Reporting

• Analyse shipping performance data and partner feedback to identify improvement areas and drive logistics KPIs.
• Propose and implement cost-saving or service-enhancing initiatives across packaging, freight selection, and returns handling.
• Support the National Logistics Manager in compiling weekly and ad-hoc logistics performance reports, with insights into region-specific trends and bottlenecks.

The Logistics Operations Coordinator/Manager and Inventory Manager operate in an integrated partnership, ensuring Your Reformer’s products flow smoothly from manufacturing through to end customers across the globe. Their collaboration is foundational to achieving operational efficiency, customer satisfaction, and commercial readiness.

What You Bring

• 3–5+ years in logistics, supply chain coordination, or operations management in a high-growth or international context.
• Experience managing logistics across multiple global regions and working with international distributors or key B2B accounts.
• Proven success in rolling out new systems and managing cross-functional change.
• Strong process design, documentation, and analytical capabilities.
• High technical fluency with logistics platforms, ERP tools (e.g. NetSuite, Shopify), and integrations.
• Exceptional communication and stakeholder management skills – able to engage with warehouse teams, external partners, and internal executives alike.
• A solutions-oriented mindset and passion for improving systems, reducing friction, and elevating customer experience.
• Highly organized, self-motivated, and detail-focused.

Bonus Skills

• Experience in wellness, fitness, or hardware/equipment-based supply chains.
• Prior involvement in scaling logistics operations in an eCommerce or digitally-native brand.
• Familiarity with digital product delivery models and kiosk or installation-based logistics.

If you are passionate about Operational excellence on a global scale we would love to hear from you! Please apply, or email us at Careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.