Part-Time Online Concierge – Evening & Saturday Role

Work from home during evenings and in our Mornington showroom on Saturdays.

We are looking for an enthusiastic and self-motivated individual to join our team as an Online Concierge. In this part-time role, you will be responsible for providing exceptional customer service, responding to enquiries, and assisting with both pre- and post-sale conversations. This role involves working from home on some weekday evenings and attending our Mornington showroom on Saturdays.

Key Responsibilities

• Conduct showroom tours on Saturdays and answer incoming phone calls.
• Respond promptly to customer enquiries via email, social media (Instagram, Facebook Messenger), and our live chat platform, Zendesk.
• Maintain a professional tone aligned with our brand and marketing strategy.
• Stay up-to-date on product knowledge, pricing, and Pilates information to communicate effectively with customers.
• Support the National Sales Manager with reporting when needed.
• Follow up on sales enquiries, abandoned carts, and maintain accurate prospecting data.
• Ensure customer data integrity.
• Handover key updates at the end of shifts to other team members.

What We’re Looking For

• A proactive and can-do attitude.
• Proven customer service, call centre, or retail sales experience.
• Strong skills using CRMs, Microsoft suite.
• Excellent verbal and written communication skills.
• The ability to multitask effectively and maintain strong organizational skills.
• A passion for health, wellness, and sales.
• Experience with reformer Pilates advantageous

Why Join Us?

This role offers flexibility with evening work from home and the chance to interact directly with customers in our beautiful Mornington showroom on Saturdays. If you're highly organized, energetic, and enthusiastic, we’d love to hear from you!