About Us:
Your Reformer is a rapidly growing fitness and wellness company dedicated to transforming reformer Pilates with innovative equipment, global distribution, and customer-centered solutions. As we continue to scale internationally, world-class supply chain and logistics performance are vital to delivering on our mission.

About the role:
We are seeking an accomplished Head of Supply Chain & Logistics – Global to lead and evolve our end-to-end international supply chain operations. This senior leadership role will be responsible for global strategy, procurement, freight, warehousing, inventory, and distribution — ensuring efficiency, scalability, and a consistent customer experience worldwide. 

The successful candidate will blend strategic vision with operational excellence, leading a distributed team and driving continuous improvement across multiple regions. 

Key Responsibilities, but not limited to:

• Lead and mentor regional supply chain and logistics leaders across Australia, the U.S., New Zealand, and the U.K. 
• Develop high-performing global teams through structured coaching, capability development, and succession planning. 
• Ensure alignment and integration across regions through consistent systems, standards, and KPIs. 
• Identify, negotiate, and manage partnerships with warehouse, logistics, and carrier providers globally. 
• Design and execute a global supply chain strategy that supports Your Reformer’s growth and customer experience objectives. 
• Optimize procurement, inbound and outbound logistics, warehousing, and inventory management across all markets. 
• Implement systems and tools to improve supply chain visibility, forecasting accuracy, and efficiency. 
• Oversee global import/export compliance, customs documentation, and trade regulations. 
• Build and manage strategic relationships with freight forwarders, customs brokers, and shipping partners. 
• Ensure adherence to international trade and regulatory requirements.
• Oversee the performance and service standards of warehouses and distribution centers in each region. 
• Ensure best-in-class order fulfillment, inventory accuracy, and SLA adherence. 
• Standardize operational excellence across AU, US, UK, and NZ warehouses and 3PL partners.  
• Identify and execute opportunities for efficiency, automation, and digital transformation. 
• Lead initiatives to enhance data visibility and leverage analytics for decision-making. 
• Drive cost-reduction projects while improving quality and service delivery. 
• Ensure compliance with international trade laws, health and safety standards, and sustainability goals. 
• Build resilient supply chains with contingency and risk management frameworks. 
• Support environmental responsibility initiatives within the global logistics network. 

Experience:

• Bachelor’s degree in Supply Chain, Logistics, Business, or related field (Master’s preferred). 
• 10+ years’ progressive experience in global supply chain management with proven leadership of multi-region teams. 
• Demonstrated experience overseeing logistics, procurement, inventory, and distribution for international operations. 
• Strong knowledge of freight forwarding, customs, and trade compliance. 
• Proficiency in ERP, WMS, and TMS systems. 
• Exceptional leadership, negotiation, and strategic problem-solving skills. 
• Ability to lead across diverse cultures and time zones. 
  

Why Join Us?

• Opportunity to shape and scale logistics operations for a rapidly expanding global brand. 
• Lead and grow a dynamic, international logistics team. 
• Competitive compensation package with benefits. 
• A culture of collaboration, wellness, and growth. 

If you are passionate about Supply Chain and Logistics, want an opportunity to grow within a company and have a passion for the health and fitness sector, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

About Us:

Your Reformer is on a mission to challenge the status quo of reformer pilates for the modern world. Whether our customers are seeking personal wellness or looking to elevate their business offerings, we make pilates more accessible to all. Join us in creating a world where self-care is celebrated and everyone can experience the transformative power of reformer pilates.

About the role:

We are looking for a Casual Online Concierge to join our team remotely from the Perth/WA time zone. This team member to help deliver exceptional end-to-end customer experiences across all online channels -including phone calls, emails, social media, and live chat. The focus of this position is to elevate the quality of every customer interaction, resolve issues with care and efficiency, and contribute to a consistent, high-quality brand experience that encourages loyalty and positive public sentiment.

The role is Casual which means a mixture of shifts which includes during the day/week, evenings & weekends. The nature of a casual role means that during peak periods of the business and also to fill in for the team if any gaps in the roster (for example sick days, extended leave etc.)

We are looking for someone with availability across Mondays, Friday evenings & weekends - Remotely within the Perth/WA Time Zone.

Key Responsibilities:

• Conduct showroom tours on when necessary (this can include weekends & week days) and answer incoming phone calls.
• Respond promptly to customer enquiries via email, social media (Instagram, Facebook Messenger), and our live chat platform, Zendesk.
• Maintain a professional tone aligned with our brand and marketing strategy.
• Stay up-to-date on product knowledge, pricing, and Pilates information to communicate effectively with customers.
• Support the National Sales Manager with reporting when needed.
• Follow up on sales enquiries, abandoned carts, and maintain accurate prospecting data.
• Ensure customer data integrity.
• Handover key updates at the end of shifts to other team members.

What We’re Looking For:

• A proactive and can-do attitude.
• Proven customer service, call centre, or retail sales experience.
• Strong skills using CRMs, Microsoft suite.
• Excellent verbal and written communication skills.
• The ability to multitask effectively and maintain strong organizational skills.
• A passion for health, wellness, and sales.
• Experience with reformer Pilates advantageous

Why Join Us?

• Be part of a mission-led business transforming lives through movement.
• Work with passionate, values-driven people in an energising environment.
• Collaborative and innovative work environment with room for career growth.
• Access to our premium Pilates equipment and digital fitness platform.

If you are passionate about providing an exceptional customer experience, driven and have a passion for the health and fitness sector, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.