About Us:
Your Reformer is on a mission to challenge the status quo of reformer pilates for the modern world. Whether our customers are seeking personal wellness or looking to elevate their business offerings, we make pilates more accessible to all. Join us in creating a world where self-care is celebrated and everyone can experience the transformative power of reformer pilates.

About the role:
We’re excited for an experienced and savvy Commercial Account Manager to have not only a strong focus on wholesale accessory account sales and management, but also to ensure a seamless experience for our commercial customers, from delivery and installation to ongoing support for our cutting-edge digital suite of products. This role will be integral in managing and supporting our key accounts across the European and UK region. This means the role will be full time with working hours between 12pm-8pm (AEST).

The role will report directly to the Customer Experience Manager, ensuring a collaborative team effort for the excellent account management of our commercial clients. Your role will not only ensure a smooth installation and building customer relationships post sales, you will also identify opportunities for upsell of wholesale accessories, management of digital solutions and maintain an excellent relationship with the clients to retail preventative maintenance schedules as well as promote repeat purchases with the business.

Key Responsibilities, but not limited to:

• Act as one of the primary customer contacts before, during, and after installation phases.
• Post sale enquiry support where required for current and new customers
• Ensure adherence to all KPI’s set by the Customer Experience Manager
• Ensure Sales/Lead software systems are maintained, up to date and effective (such as Pipedrive or HubSpot).
• Use tonality aligned to the brand and marketing strategy
• Upskill in pilates knowledge and ensure up to date in product knowledge and pricing to ensure effective communication with customers
• Identify upsell opportunities including opportunities for process improvement
• Nurturing the post-sales relationship between Your Reformer and its B2B customers
• Working cohesively cross functionally to ensure white glove service for our customers, end to end

Wholesale Accessories

• Nurture customer relationships, in particular wholesale customers for the purpose of encouraging replenishment purchases, education on new product launches, as well as any other upsell opportunities
• Collaborate with Commercial Marketing team to provide feedback and monitor trends for accessory stock.
• Prepare pricing quotations for wholesale (when required)
• Assist with incoming wholesale customer enquiries on multiple sales channels for AU & NZ and US (when required).

Preventative Maintenance

• Upsell post sale sign off the preventative maintenance schedule to commercial customers
• Regular and consistent outreach to customer base to initiate preventative maintenance bookings
• Liaise with Logistics Coordinator (or wider Logistics team when necessary) to confirm preventative maintenance schedules.

Digital Solutions

• Liaise with Logistics Manager and Coordinator with regards to commercial installs, kiosk set ups, ensuring the process runs as smooth as possible
• Assist with the setup of our industry-leading digital Pilates products for each customer, including hardware testing and preparation prior to installation.
• Conduct customer onboarding and training sessions on our product suite.
• Initial Kiosk set up coordinator for client installation inclusive of maintaining seamless communication with client.
• Provide support with international and European tech support overflow when required.

Experience:

• 3+ years experience in customer onboarding, customer service, and support.
• Positive and proactive mindset, with strong communication and relationship-building skills.
• Excellent problem-solving abilities and effective time management.
• Ability to work independently, prioritize tasks, and maintain composure in unexpected situations.
• Tech-savvy with a solid understanding of web-based systems; experience with fitness industry software is advantageous.
• Experience with HubSpot advantageous (or similar Sales/Lead software systems)
• Demonstrate initiative in the role
• Customer service/call centre and retail sales experience
• A passion for health and wellness
• Reformer pilates experience advantageous
  

Why Join Us?

• Be part of a mission-led business transforming lives through movement.
• Work with passionate, values-driven people in an energising environment.
• Collaborative and innovative work environment with room for career growth.
• Access to our premium Pilates equipment and digital fitness platform.

If you are passionate about naturing commercial customers, driven and have a passion for the health and fitness sector, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

Your Reformer has quickly become the no.1 brand for Reformer Pilates in Australia and is excitedly launching our third location in the USA- Dallas Texas.

The Your Reformer team fosters a culture of passion and enthusiasm for the company mission - to make Reformer Pilates more accessible - as well as collaboration and a strong work ethic. The company is customer-centric, and we are now seeking a White Glove Delivery Team Leader to lead our Dallas Team and play an integral part in the delivery process.

Your Reformer successfully launched in Anaheim, CA and New York/NJ and we’re now thrilled to expand further with our upcoming location in Dallas, Texas.

About the Role:

We are seeking a full-time White Glove Delivery Team Leader to manage the delivery team members and ensure the smooth delivery and installation of our Reformer machines to customers across Dallas and surrounding areas.

The ideal candidate will be well-presented, friendly, helpful, honest, and customer-focused with a proactive, can-do attitude.

A high level of physical fitness is essential, as lifting Reformer beds is a core part of this role. Experience in the gym or furniture removals industry is a bonus.

You’ll need to be comfortable working in a fast-paced environment and capable of managing job challenges as they arise. Availability Monday to Friday is required.

As part of a small (but fabulous!) team, you will be highly valued. We like to run a calm, organized, and fun operation. As a family-run business, we genuinely look after our team members.

Full driver's license and own transport are essential. Delivery van, equipment, and training provided. You will need to be comfortable with travelling in Texas and surrounding suburbs on a day to day basis.

Responsibilities:

• Lead and be the first point of contact for the Dallas delivery team
• Send fortnightly inventory reports to management
• Arrive 30 mins before your team to prepare the day:
• Write up run lists and key focuses
• Perform quality control checks on all beds being delivered
• Support training and onboarding of new team members
• Attend fortnightly team leader meetings with Logistics Manager
• Hold monthly meetings with your team (covering OH&S, service expectations, team building, etc.)
• Manage weekly rosters and ensure adequate team coverage
• Check and submit team timesheets for payroll approval
• Ensure adherence to OH&S policies
• Inspect and clean rental beds prior to re-delivery
• Driver sign-in and vehicle check-off
• On-site setup of beds and props; ensure functionality and customer satisfaction
• Lead large commercial installations professionally and efficiently
• Provide brief demos of key equipment features to customers
• Prepare for next-day deliveries when needed
• Ensure compliance with traffic laws and safe van operation
• Manage underperforming team members and report serious issues
• Maintain vehicle cleanliness and report incidents
• Complete monthly van and equipment checks

Requirements & Skills:

• Valid driver's license and own transport
• Clean driving record
• Experience in gym/furniture removals industry is a plus
• Forklift license is a bonus
• Excellent communication and leadership skills
• Friendly, helpful, honest, and customer-oriented
• Physically fit and capable of heavy lifting
• Eager to learn, embrace change, and work with professionalism

Why Join Us?

If you’re passionate about delivering exceptional service and want to join a brand that truly makes a difference in people’s wellbeing, we’d love to hear from you.