We are a fast-growing ecommerce brand specializing in premium Reformer Pilates machines, accessories, and on-demand software, serving customers across Australia, the US, and New Zealand. Our mission is to make Pilates more accessible through high-quality products and innovative digital experiences.

About the Role:

Our Commercial Team is growing which is why we are seeking a motivated and detail-oriented full time Commercial Sales Support to join our team. In this role, you will be responsible for supporting various functions within our sales, operations, and customer service teams. 

Your main responsibilities will be to support the Business Developments & Account Managers within Your Reformer. This involves managing and processing rental and sales deals, assisting with administrative tasks, providing tech support, and ensuring excellent customer experience across multiple touchpoints. This role is perfect for someone wanting to grow their career in sales! Ideally looking for a candidate to work hybrid from our Sydney office/showroom in Mosman. 

Key Responsibilities, but not limited to:

• Support the sales admin functions, including adding orders to Shopify and managing initial setup of wholesale accounts.
• Coordinate with relevant teams to ensure smooth processing of deals 
• Handle 1-2 bed rental deals, including existing studio beds and digital add-ons. (Once you gain confidence).
• Provide technical support for both clients and internal teams, assisting with troubleshooting and resolving issues.
• Chase up missing items and direct inquiries to the customer success email (for installations and wholesale concerns).
• Provide Zendesk support for commercial sales, including handling wholesale inquiries, gathering missing information from leads before referring them to the appropriate team.
• Assist with data organization and manage the database to track studio openings and relevant sales metrics.
• Provide reporting and support for marketing teams, including generating reports from relevant data sources.
• Assist in the creation and updates of floor plans for new installations or studio set-ups.
• Act as the point of contact for Zendesk commercial sales tickets, including those related to wholesale, and ensure that missing details are collected from leads before passing them on to the appropriate teams.

What we're looking for:

• A can do attitude hungry for growth within Sales 
• A passion or interest in Pilates or fitness industry is a bonus!
• Experience in face to face sales or customer service will be ideal to further succeed in the role. (Like retail or hospitality) 
• Strong organisational and administrative skills, with the ability to manage multiple tasks and prioritize effectively.
• The ability to quickly adapt to new platforms and software (Shopify & Zendesk) 
• Comfortable working with data management systems, creating reports, and organizing information.
• Excellent communication skills, both written and verbal, with the ability to engage with clients and internal teams professionally.
• A proactive and problem-solving mindset with the ability to troubleshoot and provide tech support as needed.
• Detail-oriented and capable of working independently in a fast-paced environment.
   

This is an exciting opportunity for someone who is hungry to grow within their career and enjoys working in a fast-paced environment and supporting people. If you are highly organised, customer-oriented and have a passion for Pilates or the fitness industry we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

We are seeking a full time Email Campaign Coordinator who will be responsible for supporting the execution of email marketing campaigns that drive brand awareness, customer engagement, and sales growth. This role will report directly to the Marketing Managers across both DTC and B2B divisions, assisting in the implementation of email strategies and best practices. The ideal candidate is detail-oriented, highly organized, and able to manage multiple regional campaigns effectively through strong time management skills. 

Key Responsibilities

• Email Campaign Execution: Assist in building, testing, and deploying email marketing campaigns, including newsletters, promotional emails, automated sequences, and lifecycle campaigns across US, Australia, and New Zealand. 
• Audience Segmentation: Support CRM data segmentation efforts to personalize email content and improve engagement. 
• Automation & Workflow Support: Help set up and maintain email automation workflows for lead nurturing, onboarding, retention, and re-engagement. 
• Content Coordination: Work with designers, copywriters, and stakeholders to ensure email content aligns with brand guidelines and messaging. 
• A/B Testing & Optimization: Assist in A/B testing subject lines, CTAs, and email layouts to improve performance metrics. 
• Performance Tracking & Reporting: Monitor email campaign performance (open rates, CTRs, conversions) and provide reports with actionable insights. 
• Compliance & Best Practices: Ensure all email campaigns adhere to GDPR, CAN-SPAM, and other industry regulations, maintaining list hygiene and deliverability best practices. 
• Cross-Department Collaboration: Work with marketing, sales, and product teams to align email strategies with business goals. 
• Time Management & Organization: Effectively prioritize and execute multiple email campaigns across different time zones, ensuring timely delivery and consistency. 

What We’re Looking For

• 1-2 years of experience in email marketing or related digital marketing role, preferably within an eCommerce or fitness/health industry. 
• Proficiency with email marketing platforms (Klaviyo, HubSpot, Marketo, Mailchimp, or similar tools)  
• Understanding of email best practices, segmentation strategies, and deliverability. 
• Experience with CRM and customer data segmentation to support personalized campaigns. 
• Strong organizational skills and ability to manage multiple regional campaigns simultaneously. 
• Excellent communication and collaboration skills. 
• High attention to detail to ensure accuracy in email execution, scheduling, and reporting. 
• Exposure to marketing automation tools and customer journey mapping. 
• Interest in SMS marketing and integration with email campaigns.  
  

Why Join Us? 

• Work with a dynamic, high-growth company in the health & wellness industry. 
• Gain hands-on experience in email marketing for a global audience across multiple regions. 
• Collaborative and innovative work environment with room for career growth. 
• Access to our premium Pilates equipment and digital fitness platform. 

If you are passionate about marketing, communications and email campaign the health and fitness sector, we would love to hear from you! Please apply, or email us at careers@yourreformer.com.au.

Only successful applicants will be contacted due to the high volume Your Reformer receives in recruitment drives.

About the role:

We are seeking an enthusiastic and highly motivated Executive Assistant (EA) to support the Global CEO in a dynamic and fast-paced environment. The ideal candidate will have a passion for sales, excellent communication skills, and a strong ability to manage multiple tasks with a keen attention to detail. This role is based in our Mornington office and will involve a combination of admin, sales support, and project coordination tasks to ensure the smooth running of day-to-day operations.

Key Responsibilities, but not limited to:

Inbox & Calendar Management: 

• Manage the Global CEO's inbox, prioritising and organizing emails to ensure timely responses.
• Screen and redirect emails as appropriate, ensuring important communications are handled promptly.
• Flag and follow up on any emails that require immediate action or attention.
• Manage & coordinate the Global CEO's calendar, scheduling meetings and appointments.
• Ensure the calendar is optimised for productivity, with appropriate time allocation for both internal and external meetings.
• Coordinate travel arrangements, ensuring itineraries are seamless and efficient.

Sales Support:

• Assist in driving the sales process by providing admin support for key accounts & partnerships
• Maintain and update the Pipedrive CRM system, ensuring that data is accurate and current.
• Assist with the creation and distribution of sales proposals to potential clients and partners.
• Proactively follow up with prospects and clients post-meeting to ensure continued engagement.

Proposals & Follow-ups:

• Draft, edit, and prepare proposals, reports, and other sales documentation as needed.
• Ensure follow-up on outstanding proposals and business opportunities, tracking progress and ensuring deadlines are met.

Meeting & Note-Taking:

• Attend meetings with the Global CEO to take detailed notes and track action items.
• Prepare summaries of meetings for internal teams and stakeholders, ensuring clear communication of next steps.

What We're Looking For: 

• Someone able to commit to working in office (Mornington) 
• Proven experience in a similar EA or administrative role, preferably supporting a senior leader or Executives
• Exceptional communication skills, both written and verbal, with the ability to interact confidently with senior leadership and external partners.
• Ability to manage and prioritise in a fast-paced environment.
• Strong attention to detail and organizational skills.
• A proactive and solutions-focused approach, with a keen interest in sales and business development.
• Strong proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), and Google Workspace. Experience in Pipedrive CRM is advantageous. 

Why Join Us: 

• Work with a dynamic, high growth company in the health & wellness industry 
• Mornington based role - live & work locally!
• Access to our premium Pilates equipment & digital fitness platform 
• Flexible & fun work environment

We are open to considering part time hours for the right candidate (Over 5 days per week)