Valet Delivery:

We pride ourselves on the level of attentive service that we provide with our Valet Delivery, which includes: 

• Your Pilates Reformer will be hand delivered to your door by our in-house Delivery Team.
• Setup and installation of your Reformer.
• Disposal of packaging/rubbish.
• Ability to answer any questions you have regarding your Reformer.

Depot Collection:

For areas outside of the eligible Metro areas listed above, your Reformerwill be delivered in its crate to the depot closest to your home. You will be provided with clear and easy-to-follow instructions on how to collect (ute or trailer recommended) and set up your Reformer.

Regional Business Delivery:

For customers outside of Metro areas, we provide the option to have your Reformer delivered to a business address, instead of a depot. The following qualifications must be met to be eligible for Regional Business Delivery:

• Sufficient space to accommodate a semi-trailer sized truck.
• Forklift available onsite.
• Address provided must not be farmland.

If you have any questions, please feel free to contact our friendly team at hello@yourreformer.com.au for assistance.

Once you enter your postcode at checkout, the delivery option(s) that are available for your location will be displayed.

Reformers are delivered within 14 days of order placement.

Should the product be a Pre-Order, the expected dispatch timeframe will be clearly noted on the product page.

All accessories (except for items included with your Reformer purchase) are delivered from our Melbourne warehouse and will be shipped separately to your Reformer.

A $10 delivery fee is applied to all accessory orders under $50. Free shipping applies for any accessory order over $50.

If you have purchased a Reformer, then any accessories you order automatically qualify for free shipping.

You can access OnDemand classes anytime through our App. Classes range from beginner to advanced with varying styles, focuses and lengths of classes available. Classes are updated and added to monthly so you can be assured that there's always something to suit your level or physical requirements.

As well as generalist Pilates sessions we also partner with physiotherapists to bring specialised programs such as pre and post-natal, active ageing and injury specific classes.

When you buy or rent a Reformer from us, we'll automatically give you complimentary access to the App for a limited period of time, after which you can renew your subscription. You'll receive an email with simple instructions on how to access the App.

Our App is provided as free inclusion with any Reformer purchase for the first 3-months. Beyond this period, the App is available on a subscription basis.

For those that have an active contract for The Rental, the OnDemand classes are included for the duration of your rental period.

Follow these simple tips to keep your bed in top condition:

• Keep your Reformer Bed indoors and protected from the elements.
• No food or drink on the Reformer Bed.
• Dust/wipe down the railings once a week to keep the movement of the Reformer Bed running smoothly.
• Wipe down the upholstery after use. To do this, just use general dishwashing detergent in water and a wet cloth. Wet the cloth and wipe down upholstery, avoid spraying liquid directly onto the Reformer Bed, then let upholstery air dry.
• If you choose to wash the hand and feet straps, place in a lingerie washing bag in the washing machine on a gentle cycle, and hang in direct sunlight to dry.
• Rotate through Reformer Bed springs evenly, to ensure they wear well and you get the most use out of them.
• When not using the Reformer Bed, it’s safest to leave one red spring connected so that the carriage doesn’t move if someone were to sit/place weight on it. Avoid leaving all springs on as this can wear the tension of the springs out faster.
• Springs are recommended to be replaced in a commercial setting every 24 months. You can purchase individual springs from us by emailing us directly.
• Every few months, take your carriage off the base of the Reformer Bed and tighten the nuts on the carriage wheels to keep it tracking straight on the rails.

In addition to the Reformer’s dimensions, you will also need to consider allowing at least 50cm at the end of the Reformer in front of your foot bar, and at least 50cm either side for lateral movements.

Like with any piece of furniture in your home, we recommend extra protection for the flooring underneath the Reformer. Something non-slip is always a great option for stability.

The Rental and The Original models are excellent options as a beginner. Our App will guide you along with introductory orientation videos to make sure you are confident using your Reformer, as well as beginner Pilates programs to give you the foundations to progress.

No, our Jumpboard & Box pack is an additional cost on a payment plan purchase. Jumpboard & Box packs are included with The Rental and any outright purchase.

No. Unfortunately we do not offer purchases on The Rental – these Reformers are specifically allocated for rental use.

However, if you really love using The Rental and want to purchase your very own Reformer, we will offer a credit of your rental bond towards your purchase and will line-up the delivery of your new Reformer when we collect The Rental so there is no downtime between renting and purchasing with us.