Consumer Warranty Policies
Your Reformer Product Warranty – Consumer Use
Introduction
This warranty sets out the terms of the Limited Warranty provided by U Be Fit Pty Ltd ACN 129 190 450 as trustee for the Stallworthy Business Trust (trading as “Your Reformer”) (referred to as “we, “our” or “Your Reformer”) in relation to the goods you purchase from us.
The Limited Warranty is our promise to repair or replace defective goods in accordance with these terms and your rights under the Australian Consumer Law (ACL).
1. IMPORTANT NOTICE – AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where repair services are provided, those services also come with guarantees under the ACL that they will be carried out with due care and skill.
This Limited Warranty is provided in addition to, and does not limit, exclude or replace, your rights under the ACL.
2. Scope of This Limited Warranty
This Limited Warranty is provided by Your Reformer and applies to non-commercial, in-home, indoor use of the YR Studio Bed, YR Original Folding Bed and YR Original Bed (YR Equipment). For commercial purchasers of our YR Equipment, please see our Commercial Use Warranty available here. [LV1]
Use outside these conditions may affect warranty coverage but does not affect your statutory rights under the ACL.
3. Warranty Periods
The Limited Warranty covers defects in workmanship and materials arising under normal use for the following periods from the date of original delivery:
| Component | Warranty Period |
| Aluminium carriage rails, aluminium frame, wood carriage rails, wood frame, gear bar, foot bar | 2 years |
| Springs, straps and ropes | 1 year |
| Upholstery | 4 months |
| All other reformer components and accessories | 1 year |
This warranty applies to the original purchaser or the recipient of gifted equipment, provided valid proof of purchase is supplied.
4. What This Warranty Covers
During the applicable warranty period, Your Reformer will, at its discretion and subject to the ACL:
- Repair the defective component; or
- Replace the defective component with the same or a comparable model.
Any repaired or replaced component will be covered for the remainder of the original warranty period or 30 days, whichever is longer. This Limited Warranty does not extend or restart the warranty period.
5. Major vs Minor Failures (ACL Explanation)
Under the ACL:
- A minor failure is one that can be fixed within a reasonable time. In this case, Your Reformer is entitled to repair or replace the goods.
- A major failure occurs where the goods:
- Would not have been purchased had the consumer known about the issue;
- Are substantially unfit for their normal purpose and cannot easily be fixed; or
- Are unsafe.
For a major failure, you may choose whether you receive a refund or replacement.
6. What This Warranty Does Not Cover
This Limited Warranty does not cover:
- Normal wear and tear or cosmetic changes that do not affect performance;
- Damage caused by misuse, abuse, neglect, improper assembly, maintenance, installation, relocation or unauthorised repair;
- Use with parts or accessories not approved or supplied by Your Reformer;
- Damage caused by accidents, theft, vandalism, fire, flood, electrical faults or other external events beyond Your Reformer’s control;
- YR Equipment used for commercial or non-residential purposes;
- Units that are stolen, counterfeit, purchased from unauthorised sellers, used outside Australia, or missing serial numbers; and
- Transit, delivery, installation or service costs, except where required under the ACL.
7. Limitation of Liability
Nothing in this policy excludes or limits any liability that cannot be excluded under the ACL.
To the extent permitted by law, Your Reformer is not liable for indirect or consequential loss except where such loss is reasonably foreseeable and recoverable under the ACL.
Where a consumer guarantee is not met, you are entitled to be placed in the position you would have been in had the guarantee been complied with.
8. How to Make a Warranty Claim
To make a warranty claim, please provide the following:
- Proof of purchase (e.g. receipt or order number)
- YR Equipment serial number (contact us if you need help locating the serial number)
- Description of the defect or problem
- Any supporting evidence, such as photos or videos
- Your contact information
Claims may be submitted by either the following methods:
- Email: Reformer Support team at hello@youreformer.com.au
· Post: mail your claim and supporting documents to:
o Your Reformer
106 Watt Road, Mornington, VIC 3931
Please ensure your claim includes all necessary details to help us assess and process it promptly. Incomplete claims may delay the assessment or resolution.
If you need assistance making a claim or have questions, please contact us at +61 3 5947 4895
Claims must be made within the applicable warranty period.
9. Privacy
Any personal information you provide in connection with a warranty claim will be collected, used, and stored in accordance with our Privacy Policy, which can be viewed at: https://yourreformer.com.au/policies/privacy-policy
By making a warranty claim, you consent to the collection and use of your personal information for the purposes of processing and managing your claim.
10. Warranty Claim Assessment and Resolution
Once we receive your warranty claim with all required information, we will assess the claim within 10 business days.
As part of the assessment, we will determine whether the issue constitutes a minor failure or a major failure under the ACL, as explained at clause 5 above.
-
Minor failure:
If the issue is assessed as a minor failure, we may choose to repair or replace the goods within a reasonable time, in accordance with the ACL. -
Major failure:
If the issue is assessed as a major failure, you may choose whether you receive a refund or a replacement, as required under the ACL. Please notify us of your preferred remedy when making your claim.
We will promptly notify you of the outcome of the assessment and the proposed resolution (typically within 5 business days of completing the assessment) and provide instructions for any next steps.
11. Returns, Collection and Shipping Costs
Where goods fail to meet a consumer guarantee under the ACL:
- We will bear the reasonable costs associated with returning, inspecting, repairing or replacing the goods, including collection or return shipping costs, as required under the ACL.
- We may arrange collection of the goods or request that you return them to us, with reasonable return costs reimbursed.
If a warranty claim is not accepted (for example, where the issue is due to misuse, accidental damage, or is otherwise outside the warranty or ACL), you may be responsible for any return or shipping costs.
12. No Waiver or Severability
If any provision of this Limited Warranty is held to be invalid, unenforceable, or unlawful, that provision will be severed to the extent necessary and the remaining provisions will continue in full force and effect. No failure or delay by Your Reformer in exercising any right under this warranty will operate as a waiver of that right.
13. Dispute Resolution
Any disputes relating to this policy or the equipment will be handled in accordance with Your Reformer’s Terms of Service, available at:
https://yourreformer.com.au/pages/purchase-terms-and-conditions
If you have a concern or dispute relating to this warranty, please contact us so that we can work towards resolving the matter. Where a dispute cannot be resolved through direct communication with us, either party may refer the matter to mediation administered by the Australian Disputes Centre. Nothing in this clause limits your rights under the Australian Consumer Law or any other applicable law, or prevents you from commencing court proceedings at any time.